Cindy, Dr. Lanford's Office, Fork Union Medical Associates

Sincerely, John Thompson, Troy VA

My family and I were new to the area and I thought why not give a local company a chance. I have to say that DMH is a very reputable company with excellent customer service. Jo Ann is in charge and she does a wonderful job getting our heating and cooling needs taken care of! This sounds like I am getting something for writing this post, but I am actually not. I am a residential property manager and have been so impressed by their services that I use them with my properties that I manage. I can say that I have not had one complaint from the tenants or the homeowners. The annual maintenance contract with DMH is a true value!"

Brett Hicks - Lake Monticello Resident

Catherine Samuels - Lake Monticello Resident

Nan Mack - Lake Monticello Resident

DKM - Lake Monticello Resident

"We highly recommend DMH Services Heating and Cooling.

We had an intermittent problem with our heat pumps and air handlers, which is hard to diagnose, but Darran persevered, when another company failed, and got them operating to the best of their capacity. We were very impressed with his knowledge and willingness to listen and answer all our questions, until we had a good understanding of the state of our systems. He demonstrated a commitment and passion for his work. We used DMH Services several times in both summer and winter to repair our units.

When it came time to install new systems, Darran did an exemplary job. He came and went, hauling out the old components, and bringing in the new without a disruption. He worked very hard over several days to get the systems up and running, even in the brutal summer heat in our uninsulated attic.

Darran's integrity and excellent quality of work has made DMH our HVAC company. He is efficient, knowledgeable, engaging, and won't settle for 'almost right'. Also, DMH Services is local. That's important to us. We know we can call and Darran will take care of our needs with reasonable pricing for his work.

Several in our neighborhood use DMH Services. We are glad we too have become satisfied customers of DMH Services."

Jo McDowell - Lake Monticello Resident

"I have used DMH Services for about 10 years.  Darran is very knowledgeable about HVAC systems.  I admire his experience and expertise.  He is reliable about showing up at the appointed time."

Anthony Conway - Lake Monticello Resident

"For most of us our homes are not only a financial investment but a personal one as well.  Darran of DMH Services understands the relationship people have with their homes.  He goes beyond fixing heating & cooling problems.  Darran empowers his customers by teaching them about their homes' specific needs.  He encourages home owners to truly understand the needs of their home by directing them toward easily accessible information.  

When we needed a new HVAC system we acquired bids from DMH Services and two other area competitors.  We thought for sure the company that was a household name would win out on price and service, but DMH Services offered not only the best deal but the friendliest service.  After our experience working with DMH Services we will never trust anyone else except DMH with our Lake Monticello home's HVAC needs." 

Rob & Christine Deitcher - Lake Monticello Residents

Thereafter, we decided to replace both our a/c & furnace with a high energy efficiency system.  We had five different quotes (from various companies) and decided to contract with DMH.  It was the best decision we could have made.  When all the necessary equipment was delivered, within 2-1/2 days the entire job was finished. Everything worked perfectly. There was no mess and no cleanup. Since completion, Darran has made return trips, on his own accord, to check that everything is working as it should. He didn't take his final check and walk away. 

My wife and I highly recommend DMH Services.' 

Marge & Lou Fusaro -Lake Monticello Residents

"One of the best things of owning a home is a reliable, efficient heating & air conditioning system. Virginia climate does not offer the most comfortable weather on a lot of days. DMH Services makes living in Virginia more of a pleasure, giving us peace of mind that we won't freeze in winter or melt in hot humid summers. DMH Services is very professional, on time and very clean. They never leave a mess to clean up. They are also prompt in response if you have any problems. Darran is easy to ask questions and gives clear answers & great suggestions on how to maintain our system. Darran has had years of experience & enthusiastically does a great job. We really appreciate how he takes the time each visit to go over ways to make our system work more efficiently. To be sure of a comfortable life in Virginia, have DMH check out your system twice each year. You'll save money keeping your system in good working order. Proper maintenance saves you from expensive repairs in the future, keeping your home comfortable to live in now. DMH Services was recommended to us by a neighbor with an old heat pump that Darran keeps in good working condition.  We're happy to recommend DMH Services to anyone.  DMH Services will keep your heating & cooling system working efficiently.  They are a great value and very affordable."

Dan & Joyce Foley - Lake Monticello Residents

"I have a dual zone heating/cooling system and unfortunately, both of my systems quit working about three weeks ago [in early June during the heatwave].  A friend suggested that I call DMH Services, a husband and wife team local to my area, to come out and see what was wrong.  I gave DMH Services a call on a Monday morning and talked to Mrs. Hanat.  She scheduled an appointment for me that day and Mr. Hanat (Darran) came out to take a look at my systems.  

Darran explained to me fully what he was doing and the trouble shooting procedures he was doing.  Turns out the system that was not working at all had a bad contact which Darran replaced on the spot and the system was back up and running.  However, I was not so lucky with the second system (which cooled my basement and first floor).  We found out that I had a leak and also that my compressor was not working.  The systems I had in my house were both York systems.  Darran suggested that my leak was coming from the inner coil of my air handler so he took me and showed me where the leak was.  He also tried to restart my compressor but we just could not get it going.  I cannot tell you what a nice surprise it was to have someone that would spend most of the day trouble shooting my system to try and fix it rather than jump right to "replace" it.  At this point, he took time to discuss different options that I had.  I could replace the compressor but that would leave me with an air handler that still had an inner coil leak.  I needed that fixed and/or replaced as well..which he was willing to do.  He discussed replacement systems and asked me to think it over and give them a call.  In the end, I decided to replace the heat pump and the air handler (both were out of warranty of course).  I discussed different brand systems with both Darran and his wife and decided on replacing my system with an American Standard matched system.  I scheduled the installation date (two days) with DMH Services and Darran came out and installed the system."

"I can't say enough on how professional both Darran and his wife were in getting out to trouble shoot my systems and ultimately selecting a replacement system.  They tirelessly answered all our questions through multiple phone calls and emails.  They provided me with a quote for the installation and there were no hidden costs...i.e., the quote we agree on was what I paid and nothing more was added to the cost.  I scheduled the installation over two days and the night before the appointment, Darran delivered our new equipment.  Darran showed up on time and before he started the installation, he walked me through what he was going to do and how he was going to do it describing why it would take him two days.  Even though Darran did not need any help at all, he put up with my desire to watch what he was doing and he took the time to explain everything he was doing and allowing me to "tag" along.  While I am sure that I slowed him down somewhat, he did not show it.  By the end of the first day, he had removed the old systems and put the new systems in place.  He installed new fittings on everything and ran new lines.  He had the air handler completely installed and the air pump in place so that on the next day, he was able to test the lines for leaks and reconnect the power and finish the installation.  

Everything went as he discussed on the first day and by 3pm on the second day, my system was completely installed and finished...and I walked away from the time spent watching Darran with some new understanding of my heat pump and air handling system.  Darran is such a professional that on the first day when he put the new heat pump in place, it was leaning a little (I really could not tell).  The first thing he did on the second day was fix the heat pump so according to him, it was not leaning anymore.  

He also pulled off the old heat pump and air handler, parts that were still good (circuit boards, etc) and gave them to me to hold on to.  Hopefully my second York system won't quit but if it does, I have some parts that can be used if I need to replace those parts.  He even put up with me changing my mind on a thermostat (I decided I really wanted a programmable one) and took the time on the second day to get me a programmable one instead of the one we agreed upon.  Those kind of attention to detail things are what impressed me the most with Darran, his wife, and DMH Services. 

 I cannot say enough about the professionalism, care and concern DMH Services had for making sure I was completely satisfied with the services they performed." 

Tim & Carol Powers - Lake Monticello Residents

Joyce Parr - Lake Monticello Resident (Member PALM)

I agree 100% with Joyce about Darran at DMH. (You may recognize his [business] name from a flyer in our cubbies.)

You may recall that I recently asked HVAC recommendations and advice, and let me tell you that I met with practically every HVAC company in the book; all the 'major players' were at my house. The prices were all over the place, the recommended service was all over the place, and it was very overwhelming trying to reign in all this information I was receiving.

My last plea to PALM yielded two *immediate* responses about Darran. So I called. His wife talked to me on the phone for about 30 minutes to get a good understanding of what was going on, and Darran was at my house first thing the next morning. He tested things no other company did, he fixed a few things that no one else noticed/mentioned was wrong, filled us up with some refrigerant ' and we were up and running again. For the time being at least (our system is almost 10 years old'), he's saved us between $5,000-10,000. HELLO!?! Better yet, his wife followed up with us that very afternoon, talking us through what Darran found, what he fixed, what he proposed for the future, etc. Overall, they helped me make sense of all the information I received from the other companies ' it was EXACTLY what we needed.

My husband and I are so incredibly appreciative of his work and plan on using him forward for all of our HVAC needs.

On a similar note, if anyone is looking to replace their system, please email me. I can tell you everything I learned during the process, get you a checklist of questions to ask, etc. I'm definitely no pro, but maybe I can help in some little way'

Bobbi Vernon - Lake Monticello Resident (member PALM)

Initially we were told that given the time of year [and heat wave], they were already swamped with service calls, but would squeeze us in. We were hoping for a quick fix [but needed a new system]. They re-arranged their schedule to fit us in [and get a new system up and running in 2 days, so we didn't have] to subject visitors and ourselves to a sweltering house and spare us summer in Virginia without air conditioning. 

Darran, comes off as tough ex-New Yorker, but he has a big heart. As far as service is concerned, it just doesn't get any better."

Michael Ponzini -Lake Monticello Resident 

Steve and Fran Carney - Lake Monticello Residents